FAQ
Do you have a physical store?
No, we only sell online.
Can I pay on delivery?
No. You can only pay here. We have various payment methods such as VISA, MASTERCARD, PAYPAL, APPLE PAY, GOOGLE PAY, SHOP PAY, AMERICAN EXPRESS etc.
Can I return my order? and can I get a refund?
All orders are returnable and refundable except for custom orders. You can return your order if it is damaged or not as described, all returns must be made within 15 days of delivery and must be returned in good condition, in its original condition. and yes, YOU WILL RECEIVE A FULL REFUND after the return receipt is received.
How do I return an order? What if I don't like what I received?
To return an order; Please send a photo of the damaged package or maybe it does not match the description. Request a return/replacement or refund by contacting our customer service on whatsapp +393509297537 or send us an email of your request with attached photos and the reason why you want to return your order @ officialbridetobe.it@gmail.com.
Please note that you cannot return an order for trivial reasons, you cannot return an order because you do not like it or no longer want it or because you have changed your mind, you can only return an order if it is damaged or does not match the description
I want to order my wedding dress online? But I'm scared? How does it work? Are you a reliable store?
YES. you can trust us to make/design your dream wedding dress, we have served over 500 brides all over the world. We are here to help you find your desired wedding dress at a very affordable price. and our services are very simple. When you place your order, you can choose the size provided or send us your custom measurements and make sure they are accurate. It will take at least 5-15 days to prepare your wedding dress and when your wedding dress is ready, we will send you an email or whatsapp message with your wedding dress photos attached before shipping. you will receive your wedding dress within 18-28 days at most depending on your location. And please, we recommend you to leave your phone number when you order, it makes our communication with you easier
Can you deliver my wedding dress in 15 days?
NO. It is almost impossible for your wedding dress to be delivered to you in 15 days, in rare cases it has happened, but never with a custom order.
We only offer 15 days delivery for most of our products (95% of all our products are delivered within 10-15 days except our wedding dresses and our custom products such as bridal robes etc.
Bridetobe.it